Order Q's

It's so exciting to receive your TLC order! If you have any questions about the process, please read here.

What should I do if I have an issue with my order?

Please reach out to our customer service team at [email protected]. We are always here to help.

I have entered the wrong shipping address, what do I do?

If you have entered the wrong shipping address, please contact out customer service team at [email protected] straight away. As we endeavour to get your order packed and shipped to you as quick as possible, we have a short window to update y

Can I change or update my order?

If you need to change or update an order, please contact our customer service team at [email protected] straight away. As we endeavour to get your order packed and shipped to you as quick as possible, we have a short window to update or chan

Did my order go through?

Please check your email (and junk mail) as an order confirmation will be sent through to you with your order details. If you have not received your order confirmation, please contact [email protected] and we provide further assistance with y

I forgot to apply a promotional code to my order, can I get a refund?

Unfortunately, once your order has been processed we cannot apply any promotional codes. Refunds will not be offered if you do not apply your code.