We are so sorry to hear that this product did not meet the high standards of our company. Please email an image of the fault, along with your full name and order number to info@thelullabyclub.com.au for further review. We have a 5-week faulty claims

<div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-size: 16px; font-weight: 400; font-style: normal; color: rgb(27, 28, 29); letter-spacing: 0em; font-family: Arial, Helvetica, sans-serif;">We are so sorry to hear that this product did not meet the high standards of our company.</span></p></div><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-size: 16px; font-weight: 400; font-style: normal; color: rgb(0, 0, 0); letter-spacing: 0em; font-family: Arial, Helvetica, sans-serif;">Please email an image of the fault, along with your full name and order number&#xA0;to <a href="mailto:info@thelullabyclub.com.au">info@thelullabyclub.com.au</a> for further review.&#xA0;</span></p></div><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-size: 16px; font-weight: 400; font-style: normal; color: rgb(0, 0, 0); letter-spacing: 0em; font-family: Arial, Helvetica, sans-serif;"><em>We have a 5-week faulty claims period (please note: this excludes general wear and tear).&#xA0;</em></span></p></div><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-size: 16px; font-weight: 400; font-style: normal; color: rgb(0, 0, 0); letter-spacing: 0em; font-family: Arial, Helvetica, sans-serif;">In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit.</span></p></div><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-size: 16px; font-weight: 400; font-style: normal; color: rgb(0, 0, 0); letter-spacing: 0em; font-family: Arial, Helvetica, sans-serif;">When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.&#xA0;</span></p></div><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><div id="isPasted" style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund">ACCC - repair, replace, refund</a></span></p></div></div><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><span style="font-size: 16px; font-weight: 400; font-style: normal; color: rgb(0, 0, 0); letter-spacing: 0em; font-family: Arial, Helvetica, sans-serif;">Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.</span></p></div>

The product I received was faulty on delivery, what do I do?

We're happy to answer any questions you have via phone between 7:30am and 2:30pm AEST Monday through Friday.

Rewards & Loyalty Program

Submit a Return

Privacy Policy

Terms Of Service

Back to shop

Download the App

Shop All

The Lullaby Club

If your product is faulty, here's what to do next.

Faults

What is your returns policy for Full Price Orders (NO discount codes applied)

What is your discount code returns policy?

What Is your Swim Return Policy?

What items are exempt from being returned?

Do I have to pay for my return postage?

Do you offer exchanges?

How long does it take for my return to be processed?

What happens if the size I want isn't available once you receive my return?

Can you credit my return before it arrives back to your HQ?

Will my return credit include shipping costs?

Online Warehouse Sale

Can I get a refund for an exchanged item? copy

Returns

Current Offers

Sales & Offers

How do your discount codes work?

What is your discount code policy?

What are your current promotions?

Discount codes

What are your transit times?

What countries do you ship to?

What happens if my parcel goes missing in transit?

What if my parcel is RTS?

Shipping

How long is my reward valid once redeemed?

Do I need to spend a certain amount to utilise my redeemed code?

Is your return policy applicable to reward discounts as well as discount codes?

What are ways to earn and lose reward points?

Is it possible to receive points for purchases made before joining in the club?

How do I join the Club Rewards Program?

Can I access the Club Rewards Program on your App?

Can I use two rewards in one transaction?

Can I use my rewards points on site wide sales?

Can you reinstate my rewards points once they have been redeemed?

Rewards

What should I do if I have an issue with my order?

I have entered the wrong shipping address, what do I do?

Can I change or update my order?

Did my order go through?

I forgot to apply a promotional code to my order, can I get a refund?

Order Q's

How do I find the best fit for my body?

How do I care for my TLC Products?

Can I purchase a gift card?

Are your products breastfeeding and pregnancy friendly?

Can you hold stock?

Are your products sustainable?

Product Q's

Warehouse Sale Policies - NO RETURNS

Pre Order Policy