The product I received was faulty on delivery, what do I do?Updated a year ago

We are so sorry to hear that this product did not meet the high standards of our company.

Please email an image of the fault, along with your full name and order number to [email protected] for further review. 

We have a 5-week faulty claims period (please note: this excludes general wear and tear). 

In accordance with Australian Consumer Law, if a minor problem is found with the product, we can choose to give you a free repair instead of a replacement, or a store credit.

When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund. 

Please note that items which have been damaged as a result of incorrect garment care or general wear are not considered to be faulty.