Pre Order PolicyUpdated a year ago

Pre-Order Definition: Pre-ordering refers to the process of reserving an item from our upcoming collection before it becomes available for general purchase. By pre-ordering, you secure your desired item(s) in advance, guaranteeing availability upon release.

Pre-Order Duration: Pre-order periods vary depending on the specific collection or item. The duration will be clearly communicated on the product page and through promotional materials. It is important to note that pre-orders are time-sensitive, and placing an order within the specified period is necessary to secure your items.

Payment: To confirm your pre-order, full payment is required at the time of purchase. This ensures your commitment to the item(s) and enables us to fulfill your order promptly once the collection is released. Accepted payment methods will be provided during the pre-order process.

Release and Delivery Timelines: The estimated release date and expected delivery timeframe will be communicated to you at the time of placing your pre-order. Please note that these timelines are approximate and subject to change due to unforeseen circumstances such as manufacturing delays or other factors beyond our control. We will keep you informed of any significant changes and strive to minimize any inconveniences.

Order Fulfillment: Pre-orders will be fulfilled on a first-come, first-served basis. We will do our best to ensure that the quantities available for pre-order accurately reflect the stock we expect to receive. However, in rare instances where supply constraints arise, we may need to allocate items based on the order in which pre-orders were received. Should this occur, we will communicate promptly and work to find a suitable solution.

Cancellation and Refunds: Should you wish to cancel your pre-order, please contact our customer support team as soon as possible. We understand that circumstances may change, and we will do our best to accommodate your request. Please note that refunds for pre-orders are subject to our standard refund policy, which will be provided upon cancellation.

Exchange and Returns: Our standard exchange and return policies apply to pre-order items. Once you receive your pre-ordered items, you will have the opportunity to review and assess their suitability. Should you wish to make a return, please refer to our established guidelines for instructions.

If you are purchasing an in-stock item from our website along with pre-ordered item, this item will not be shipped until the pre ordered item arrives at our warehouse and it is ready to be shipped.